Privacy Policy

Last updated: 16/05/2026

This Privacy Policy explains how Chrome and Nail (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you use our website or purchase products from us.

We are committed to protecting your privacy and handling your data transparently and in accordance with:

  • the UK General Data Protection Regulation (UK GDPR);

  • the Data Protection Act 2018;

  • and other applicable UK privacy laws.

Please read this Privacy Policy carefully.

1. Who We Are

Business Name: Chrome and Nail
Trading Name: Chrome and Nail
Owner Name: Helen Fish
Email Address: chr0meandnail@gmail.com

For the purposes of UK data protection law, we are the “data controller” of your personal information.

2. Information We Collect

We may collect and process the following personal information:

Information You Provide

When you:

  • place an order;

  • contact us;

  • subscribe to marketing;

  • complete forms;

  • enter competitions;

  • interact with us on social media.

This may include:

  • name;

  • billing address;

  • delivery address;

  • email address;

  • telephone number;

  • payment details;

  • order history;

  • social media usernames;

  • custom sizing information.

Payment Information

Payments are processed securely through third-party payment providers. We do not store full payment card details.

Automatically Collected Information

When you use our website, we may automatically collect:

  • IP address;

  • browser type;

  • device information;

  • pages viewed;

  • website usage data;

  • cookies and tracking information.

3. How We Use Your Information

We use your personal information to:

Fulfil Orders

  • process payments;

  • ship products;

  • manage returns and refunds;

  • provide customer support.

Operate Our Business

  • improve website functionality;

  • analyse customer behaviour;

  • prevent fraud;

  • maintain website security.

Marketing

Where permitted by law, we may send:

  • promotional emails;

  • product launches;

  • discounts;

  • updates.

You can unsubscribe at any time using the link in our emails or by contacting us.

Legal Obligations

We may process personal information where required to:

  • comply with legal obligations;

  • resolve disputes;

  • enforce agreements.

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

PurposeLawful BasisProcessing ordersContractCustomer serviceContract / Legitimate InterestsFraud preventionLegitimate InterestsLegal complianceLegal ObligationMarketing emailsConsent or Legitimate InterestsWebsite analyticsConsent

5. Sharing Your Information

We may share personal information with trusted third parties including:

  • payment processors;

  • delivery couriers;

  • website hosting providers;

  • email marketing platforms;

  • analytics providers;

  • professional advisers.

We only share information necessary for those services.

We do not sell your personal information.

6. International Transfers

Some third-party providers may store or process data outside the UK.

Where this occurs, we ensure appropriate safeguards are in place, including:

  • UK adequacy regulations;

  • International Data Transfer Agreements;

  • or equivalent safeguards required by law.

7. Data Retention

We retain personal information only for as long as necessary to:

  • fulfil orders;

  • comply with tax and legal obligations;

  • resolve disputes;

  • maintain business records.

Retention periods may vary depending on the type of information.

8. Your Rights

Under UK GDPR, you may have the right to:

  • access your personal data;

  • correct inaccurate data;

  • request deletion of your data;

  • restrict processing;

  • object to processing;

  • withdraw consent;

  • request data portability;

  • lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise your rights, contact:
chr0meandnail@gmail.com

You also have the right to complain to the:

Information Commissioner's Office

ICO Website

9. Cookies

Our website may use cookies and similar technologies to:

  • improve website performance;

  • remember preferences;

  • analyse traffic;

  • personalise content and advertising.

You can manage cookie preferences through your browser settings.

10. Marketing Communications

If you opt in to marketing:

  • we may send promotional emails and updates;

  • you may unsubscribe at any time.

We will never send marketing communications where prohibited by law.

11. Security

We implement reasonable technical and organisational measures to protect your information from:

  • unauthorised access;

  • misuse;

  • loss;

  • disclosure;

  • alteration.

However, no online transmission or storage system can be guaranteed completely secure.

12. Children’s Privacy

Our website and products are not intended for children under 13 years of age.

We do not knowingly collect personal information from children.

13. Third-Party Links

Our website may contain links to third-party websites or social media platforms.

We are not responsible for the privacy practices or content of those third parties.

14. Changes to This Policy

We may update this Privacy Policy from time to time.

Changes will take effect immediately upon publication on this website.

We encourage users to review this page regularly.

15. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact:

Chrome and Nail
Email: Chrome and Nail
Address: Linfields, Bucks, HP7 9QH, UK