Shipping & Delivery

Estimated delivery times are provided for guidance only and are not guaranteed.

We are not responsible for delays caused by:

• postal providers;

• customs;

• incorrect customer addresses;

• severe weather or events outside our control.

Customers are responsible for ensuring shipping details are accurate before placing an order.

Risk in products passes to the customer upon delivery.

Ownership of goods transfers once full payment has been received.

International Orders

We do not currently accept international orders

Returns & Refunds

Due to the customisable nature of press-on nails, returns are not accepted due to a change in design or shape preferences by the customer.

Consumer Cancellation Rights

Under the Consumer Contracts Regulations 2013, customers generally have the right to return online orders within 14 days of receiving goods.

However, this right does not apply to:

• opened press-on nail products;

• used nail products;

• opened adhesives or glue products;

• personalised or custom-made items.

Eligible Returns

Unused and unopened items may be returned within 14 days of delivery.

Returned items must:

• be unused;

• remain in original packaging;

• be in resalable condition.

Customers are responsible for return shipping costs unless the item is faulty.

Faulty or Incorrect Items

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015.

If an item is faulty, damaged, or incorrect, please contact us within 48 hours of delivery at: chr0meandnail@gmail.com

We may request photographs before processing a refund or replacement.